Privacy Policy

1. Introduction

Balanced Wellness Medical Spa ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, contact us, or opt in to receive communications from us.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address.
• Appointment and treatment information — services you inquire about or book.
• Communication preferences — including SMS opt-in status.
• Website usage data — pages visited, device type, browser, and approximate location.

3. How We Use Your Information

We use your information to:

• Schedule and confirm appointments and respond to inquiries.
• Send appointment reminders, customer care updates, and (with your consent) promotional messages.
• Improve our services, website, and customer experience.
• Comply with legal and regulatory obligations.

4. SMS Messaging Program

When you opt in to receive SMS messages from Balanced Wellness Medical Spa, you may receive appointment reminders, customer care messages, and promotional offers. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance.

We do not share, sell, or rent SMS opt-in information or mobile phone numbers with third parties for marketing purposes. Phone numbers collected for SMS messaging are used solely by Balanced Wellness Medical Spa and our SMS service provider to deliver the messages you have consented to receive.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar tracking technologies on our website to:

• Operate the site — essential cookies that enable core features such as page navigation, form submission, and security.
• Remember your preferences — such as form inputs and consent choices.
• Measure performance — analytics cookies (e.g., page views, traffic sources, session duration) that help us understand how visitors use the site so we can improve it.
• Marketing & advertising — when applicable, cookies and pixels from advertising partners (such as Meta/Facebook or Google) to measure ad effectiveness and show relevant content.

You can control cookies through your browser settings — most browsers allow you to block, delete, or be notified about cookies. You can also opt out of many third-party advertising cookies through industry tools such as the DAA WebChoices or NAI Opt Out tools. Blocking essential cookies may affect site functionality.

We do not use cookies or tracking technologies to collect SMS opt-in information, and we do not sell tracking data to third parties.

6. How We Share Information

We may share your information with:

• Service providers who help us operate our business (e.g., scheduling, SMS delivery, email, analytics) under appropriate confidentiality obligations.
• Healthcare providers as needed to deliver the services you request.
• Authorities when required by law or to protect our rights, safety, or property.

We never sell your personal information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices

• You may unsubscribe from email marketing at any time using the unsubscribe link in any email.
• You may opt out of SMS messages by replying STOP.
• You may request access, correction, or deletion of your personal information by contacting us.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.

10. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Balanced Wellness Medical Spa
1309 South John B Dennis Hwy, Suite 104, Kingsport, TN 37660
Phone: (423) 765-1393