Terms & Conditions

1. Acceptance of Terms

By accessing or using the Balanced Wellness Medical Spa website or services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Age Restriction (18+)

You must be at least eighteen (18) years of age to use this website, submit any form, opt in to our SMS messaging program, or receive treatments at Balanced Wellness Medical Spa. By using our website or services, you represent and warrant that you are 18 years of age or older.

We do not knowingly collect personal information, phone numbers, or SMS opt-ins from anyone under the age of 18. If we become aware that we have collected information from someone under 18, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us at (423) 765-1393 so we can remove it.

3. Use of Our Website

The content on this website is provided for informational purposes only and does not constitute medical advice. Always consult a qualified provider before beginning any treatment.

4. SMS Messaging Terms

By opting in to our SMS program, you agree to receive recurring text messages from Balanced Wellness Medical Spa, including appointment reminders, customer care messages, and promotional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help, or contact us at (423) 765-1393.
• Consent to receive messages is not a condition of purchase.
• Supported carriers include AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

5. Appointments & Cancellations

Appointments are subject to availability. We may require advance notice for cancellations and may charge a fee for late cancellations or no-shows. Specific cancellation terms will be communicated at booking.

6. Medical Disclaimer

Treatment results vary and are not guaranteed. Information about procedures, before-and-after images, and AI-generated previews are illustrative only and do not constitute a promise of specific outcomes. A formal consultation is required before any treatment.

7. Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of Balanced Wellness Medical Spa or its licensors and is protected by copyright and trademark laws. You may not reproduce or distribute it without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Balanced Wellness Medical Spa is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our services.

9. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles.

10. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when they were last revised. Continued use of our website after changes constitutes acceptance.

11. Contact Us

Balanced Wellness Medical Spa
1309 South John B Dennis Hwy, Suite 104, Kingsport, TN 37660
Phone: (423) 765-1393